__Where Fehr systems are in use, we are permanently at your side. From the time of commissioning, we ensure that systems work reliably, processes remain stable and investments are protected over the long term with technical support, maintenance and targeted further developments as well as short response times.
We are here for you – your contacts
Our approach – in partnership. Looking ahead. Reliable.
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Partnership throughout the lifecycle
We accompany your plant throughout all phases of operation – from commissioning to modernization. We see ourselves not only as a service provider, but also as a long-term partner who provides reliable support for your systems and continuously develops them.
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Quick help when needed
Short response times and clear responsibilities are a matter of course for us. Whether remote, hot-line or on-site, our service teams ensure that faults are resolved quickly and downtime is reduced to a minimum.
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Proactive care instead of reactive repair
Regular maintenance, inspections and system monitoring help to detect potential problems at an early stage. In this way, we ensure high plant availability and avoid unplanned downtimes during operation.
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Service that suits your system
Each system is different – that is why our services are modular. You combine the services that fit your infrastructure, your processes, and your maintenance needs.
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First-hand technical know-how
As a manufacturer and system integrator, we know your system in detail. This knowledge enables precise diagnostics, efficient maintenance and sound recommendations for optimizations or modernizations.
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Internationally available, locally ready
With service locations in Europe and North America, our teams are available quickly and reliably. Multilingual specialists ensure smooth communication and competent support – exactly where you need us.
Service Contract – Your Service, Customized
Build your service contract in a modular and system-specific way – precisely tailored to your requirements. As a contract customer, you benefit from prioritized support, discounted hourly rates and a transparent, predictable maintenance structure. Regular checks ensure the plant's condition while you can calculate your budget reliably. And if your requirements change, modules can be flexibly supplemented at any time.
ASSEMBLY & COMMISSIONING
The installation of your system is carried out exclusively by trained personnel. In this way, we ensure a professional installation, a structured commissioning and a safe, stable start of your system.
PRODUCTION MONITORING
New requirements often arise, especially during the start-up phase. Our technicians will accompany you during the first weeks of production and support you quickly and practically – so that your system is efficiently and reliably switched into regular operation.
SPARE PARTS SERVICE
Our spare parts management ensures that the required components and resources are available reliably and in a timely manner. On request, we define together with you an individually tailored spare parts package for maximum operational reliability and short response times.
INTERNATIONAL SERVICE NETWORK
Our dense service network in Europe, Canada and the USA enables quick deployments on site. Multilingual teams ensure smooth communication and competent support – worldwide and reliable.
TRAINING & QUALIFICATION
With practical training, our team deepens the knowledge of your employees or integrates new personnel efficiently into the operation of your storage technology – for maximum safety, process understanding and productivity.
HOTLINE & REMOTE SUPPORT
In case of questions or faults, Fehr is available to you quickly with solution-oriented information via hotline and remote maintenance access. Our support services are tailored to your plant structure and ensure high availability as well as economic operating processes.
REPAIR
In the event of a malfunction, our experienced service teams react quickly, analyze the cause precisely and carry out repairs professionally – to minimize downtime and to quickly restore operational readiness.
CONVERSION & EXTENSION
We support you in the technical adaptation or expansion of your plant and implement changes in a structured, efficient manner and without impairing the operational safety.
PLANT MODERNIZATION
With targeted modernizations, we bring control, software and system technology up to date. This protects your investment, increases efficiency and ensures the long-term stable operation of your plant.
CHANGE OF LOCATION
If your production is relocated, we will support you comprehensively – from planning and dismantling through to restarting at the new location. This keeps your system safe, efficient and quickly up and running again.
BASIC SUPPORT
Our Basic Support provides fast and reliable assistance with questions or problems. Telephone, e-mail or remote access enables quick solutions, fast response times and permanent, stable plant availability – without the administrative burden on you.
MECHANICAL MAINTENANCE
We regularly check your mechanical components, optimize the operability of your system and thus extend the service life. Maintenance is efficient, reduces downtime and ensures your systems are always safe and reliable.
SHELF TEST TO DIN 15635
Standard-compliant inspections of your shelving systems increase safety and ensure a documented review of your systems. On request, we combine the exam with PPE controls – all from a single source, without additional effort for your team.
WMS SUPPORT
Our experts support your warehouse management software during operation. With monitoring, database maintenance and rapid troubleshooting, we ensure high plant availability and react proactively to possible faults.
WMS MAINTENANCE
Regular updates, system optimizations and performance improvements ensure stable software processes, smooth operations and long-term operational reliability of your warehouse management.
EXTENSION OF WARRANTY
By extending the warranty, you protect your investment. You benefit from all the advantages of the Basic Support and Mechanical Maintenance modules, preferred assignments, cost-effective spare parts supply and fixed hourly rates – for maximum planning reliability and value retention.